A company’s success depends on its ability to create and nurture mutually profitable relationships with its customers. Companies must understand their customers, engage them in collaborative conversation, and effectively collaborate around sales, marketing and customer service activities.

Organizations face many challenges in the way they engage with customers. To meet these challenges, they must shift from a product-centric to a customer-focused organization and integrate various communication channels in order to provide a consistent customer experience. In addition, the explosion of social-networking is making customer communication management increasingly complex.

MUNDUS’s customer relationship management (CRM) solutions help companies create a 360-degree view of their customer base and quickly adapt to their customers’ changing requirements in order to achieve successful, customized relationships throughout the customer lifecycle.

MUNDUS’s customer relationship management services and solutions

To help companies build better relationships with their customers, MUNDUS offers the following services:

• CRM strategy, planning and implementation

Identify, shape and steward the adoption of the strategy, process and technology components that maximize the benefits of your CRM program for unique business situations

• CRM platform evaluation, selection and architecture

Build a comprehensive CRM platform with the right components to maximize ROI and reduce risk

• Customer service management

Provide consistent and personalized customer experiences across all channels - telephony, IVR, Web and wireless - through the right combination of people, process and technology

• Social CRM

Increase sales and improve customer service by proactively engaging with your customers on social networks including Twitter, Facebook and more. MUNDUS has established successful partnerships with leading CRM software vendors to deliver integrated solutions that focus on people, processes and technology.

Why MUNDUS?

To help you implement or improve your customer relationship management systems, MUNDUS has a team of hundreds of specialists around the world, certified to work with various CRM platforms. MUNDUS’s local presence, supported by its global capabilities, ensures a high level of local reactivity and accountability, and offers all the advantages of a worldwide team of experts.

MUNDUS also offers business intelligence and data warehousing solutions as well as customer-facing services to improve the customer experience across multiple communication channels.

Experience and expertise

MUNDUS experts around the world are helping numerous businesses in various industries, including government agencies, to successfully implement customer relationship management solutions.

Contact us today for more information about how MUNDUS can help you transform your customer relationship management and to learn more about our customers’ success stories.